*Based on your order, Some exclusions may apply

YOUR NEXT STEPS

return
Select the stuff you want to return
refund
Get a refund confirmation
send it back
Print out your label and send it back!

Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

Do you accept international returns or exchanges?

International returns and exchanges are accepted within 30 days of purchase. International customers are responsible for shipping items back as we aren't able to provide return labels for international addresses. Please contact hello@lucyand.co if you have any additional questions or concerns

What items are returnable?

  • Items purchased in the last 30 days.
  • Items that are unused and in sellable condition.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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