*Based on your order, Some exclusions may apply

YOUR NEXT STEPS

return
Select the stuff you want to return
refund
Get a refund confirmation
send it back
Print out your label and send it back!

Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

It sure is! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours. 

Do you accept international returns or exchanges?

International returns and exchanges are accepted within 30 days of purchase. International customers are responsible for shipping items back to us as we aren't able to provide return labels for international addresses. 

Please contact hello@lucyand.co for more information on how to get started with your international return or exchange.

What items are returnable?

  • Items purchased in the last 30 days.
  • Items that are unused and in sellable condition.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

What is Instant Credit?

While processing a return or exchange via our Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund. If you do receive an Instant Credit code, you are absolutely not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated. If you choose to use Instant Credit, here’s how it works:

You can shop immediately after you receive your code and choose any item(s) you like on the site. You'll use your Instant Credit code at checkout, just like a gift card. Instant Credit is easy to use and any unused portion of your issued credit will be refunded to your original payment method after your items are received in our warehouse.

If you use your Instant Credit but do not send your item back to us/it is not received by our warehouse team within 30 days, you will be invoiced for the item(s) you purchased with your Instant Credit.

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